Thank You for Your Service
“O wad some Power the giftie gie us / To see oursels as ithers see us!” – Robert Burns
We dread calling customer service because we know it’ll be a uniformly bad experience. The customer service “technicians” seem like ill-informed drones reciting canned suggestions in response to predetermined diagnostic questions, with no real idea how to – or incentive to – actually help us solve a problem.
Customer service and tech support probably aren’t even staffed by the product company’s own employees. As … Read More → "Thank You for Your Service"

