“O wad some Power the giftie gie us / To see oursels as ithers see us!” – Robert Burns
We dread calling customer service because we know it’ll be a uniformly bad experience. The customer service “technicians” seem like ill-informed drones reciting canned suggestions in response to predetermined diagnostic questions, with no real idea how to – or incentive to – … Read More → "Thank You for Your Service"
“There is no shame is being ambivalent about almost everything in your life.” – Louis Theroux
Hey, kids, let’s all make something! If your STEM summer camp counselor has got you soldering instead of swimming, chances are you’re building some sort of home-automation appliance. Which means you’re probably hacking hardware, slinging code, and testing network compatibility. Well, Silicon Labs has … Read More → "Another Fine Mesh"
“The ultimate of being successful is the luxury of giving yourself the time to do what you want to do.” – Leontyne Price
There’s something to be said for good service. When you eat at a fancy restaurant or check in to a nice hotel, you expect exceptional service. That’s part of what you’re paying for, not just the creative … Read More → "A Modem Bundled with Time"
“We’re sorry. You have reached a number that has been disconnected or is no longer in service.”
It’s summer, it’s hot outside, and I’m cranky.
The weather isn’t the problem. It’s the #%$@ hardware vendors that have me steamed. Why do they seemingly go out of their … Read More → "When Companies Shoot Themselves in the Foot"