Give Your Receptionist a Raise
“Now all that matters is if you can install your own Ethernet card without having to call tech support and confess your inadequacies to a stranger whose best career option is to work in tech support.” – Scott Adams
As engineers, we tend to think that we create our company’s products. Along with our friends over in Manufacturing, we make what we sell. Everybody else in the company is just ancillary; a kind of necessary evil.
Trouble is, nobody told the customers about that.
Customers – or end users, if you prefer – … Read More → "Give Your Receptionist a Raise"

