electronica, Munich – 13 November 2012 – Altium <http://www.live.altium.com/> , developer of next-generation electronics design software and services, achieves high customer satisfaction for their AltiumLive <http://www.live.altium.com/> and Altium Designer <http://products.live.altium.com/> subscription model. After the introduction of this new model in March 2011, which was coupled with the release of Altium Designer 10, Altium has delivered 22 updates to Altium Designer and through AltiumLive have released 100,000+ design ready components which include live supply chain data to their Subscribed users.
The company conducted a global customer survey to measure general customer satisfaction. This was done in collaboration with the University of Amberg/Weiden (Germany) and provided Altium with valuable insights into how customers rate the new features and updates introduced to Altium Designer via AltiumLive during the last 18 months.
AltiumLive gives users access to the latest updates and content for their Altium Designer license, in-depth technical information and community forums. Since its introduction in March 2011, more than 45,000 (and counting) AltiumLive accounts have been activated. The registered users describe AltiumLive as an attractive platform (58%), providing professional, comprehensible and innovative information and content.
The most frequently used resources in AltiumLive include product documentation (47%), training videos (37%) and forums (36%). Forum users are particularly satisfied, with the majority rating the sections as good or very good.
Users are also highly satisfied with the direct links to Altium, including the interaction with Altium’s technical support teams. A global team of experienced application engineers is available and located in all major regions. Technical support is now available as an exclusive benefit for Altium Subscription customers. “The quality and availability of Altium’s technical support is important to our organization, and just one of the many reasons we see value in staying connected through Altium Subscription,” praises Michael Lamber of MLC-Engineering the Altium support team.
Altium Designer & AltiumLive in a nutshell
The combination of the AltiumLive online community and Altium Designer – the industries only unified design solution provides users with a platform for designing electronic products and keeping up to date with the latest design technology available.
Altium Subscription is the only way to be plugged into the company’s unique software delivery model to receive continuous technology updates. This means that new features and functionality, as well as improvements and bug fixes, can be rolled out instantly and directly to Altium Subscription users. AltiumLive presents a web-based presence which allows organizations and their people to connect into the ecosystem and manage their tools.
New software features and enhancements are delivered as part of Altium’s continuous update model. During the last 18 months Altium delivered 1,100+ product enhancements, 100,000+ new/updated components and 150+ BugCrunch fixes to customers via the AltiumLive platform.
Altium’s powerful cloud-based infrastructure supports this platform for continuous updates to customers. The Plug-In Manager within Altium Designer gives users full control over which part of Altium Designer to install, and instant visibility into updates and installations. Customers also benefit from Altium’s growing pool of content partners which gives them access to thousands of ready to use board-level components from Altera, Analog Devices, Atmel, FTDI, Lattice, Linx, Maxim, Microchip, Microsemi, NXP, National Semiconductor, Texas Intruments, ST, Würth Elektronik, Xilinx and others.
About Altium
Altium Limited (ASX:ALU) creates electronics design software and services based on the belief that anyone who wants to create electronic products that make a difference should be able to do so. Altium’s unified electronics design environment links all aspects of electronics product design in a single application that is priced to be as affordable as possible. This allows electronics designers break down barriers to innovation, harness the latest devices and technologies, manage their projects across broad design ecosystems, and create connected, intelligent designs.
Founded in 1985, Altium has headquarters in Shanghai, and operates worldwide. For more information, visit www.altium.com<http://www.altium.com> . You can also follow and engage with Altium via Facebook <http://www.facebook.com/pages/Altium/106726426049146> , Twitter <https://twitter.com/#!/altium> and YouTube <http://www.youtube.com/altiumofficial> .
