Economics of apologies

by Larra Morris

Ben Ho is a behavioral economist who studies apologies. He presents an economic theory of apologies that predicts when apologies will change the outcome of disputes, and proposes policies to increase the frequency and sincerity of apologies. The best evidence for economics-driven apology policies are the laws that make doctors’ apologies inadmissible in court; Ho cites research that claims that this leads to more physicians’ apologies, which reduces patient grief and anger, and cuts down on malpractice suits.
via Boing Boing

Image: Sorry on Australia Day-sky writing, National Apology Day , National Sorry Day 2014 “such unthinkable theft”, Butupa, CC-BY

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Economics of apologies

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