MOUNTAIN VIEW, Calif., April 7, 2010– Actel today announced that its live technical support services are now available to customers worldwide 24 hours a day, 5 days a week. In order to better serve its growing global customer base, Actel has expanded its technical support service through its Mountain View, CA and Hyderabad, India centers.
This complete coverage of time zones highlights Actel’s commitment to its growing and diversified worldwide customer base. By offering support in real time, Actel’s technical support teams are better suited to address and escalate requests in an effective and timely manner. Additionally, these changes enable Actel to swiftly scale its support for new adopters of its recently announced SmartFusion(TM) intelligent mixed signal FPGA.
Customers can call any time and receive live technical support from engineers covering the customer’s particular time zone. “Actel has processes in place to handle urgent customer cases round the clock, ensuring the fastest possible response and escalation time,” said Abdullah Muktadir, senior manager of the technical support group at Actel.
Actel customers can email, ask questions, request support, log or check the status of their cases via email, phone or the web:
Email: tech@actel.com
Phone (North America): 800.262.1060
Phone (International): +1 650.318.4460
Web: www.actel.com/mycases
Actel has a specified phone and email for customers using its RT FPGAs that are regulated by International Traffic in Arms Regulations (ITAR) or implementing ITAR designs on any Actel products. ITAR customer cases are supported exclusively by US-based ITAR cleared technical support personnel.
For ITAR related support contact Actel via:
Email: tech_itar@actel.com
Phone (North America): 888.988.ITAR
Phone (International): +1 650.318.4900
About Actel
Actel is the leader in low power FPGAs and mixed signal FPGAs, offering the most comprehensive portfolio of system and power management solutions. Power Matters. Learn more at www.actel.com.
Actel, Actel Fusion, IGLOO, Libero, Pigeon Point, ProASIC, SmartFusion and the associated logos are trademarks or registered trademarks of Actel Corporation. All other trademarks and service marks are the property of their respective owners.
